Annex B: 7 core subjects

HKQAA SRR seven core subjects and subsequent practices

 

Core Subject 1: Organizational Governance (OG)

OG1

Organization should set its direction by making sustainability/social responsibility an integral part of its policies, strategies and operations.

OG2

Organization should establish programme or mechanism for raising awareness and building competency for sustainability/social responsibility in the company (e.g., new staff training, on-going training, seminars, etc.).

OG3

Organization should be aware of applicable social responsibility laws and regulations, inform those within the company responsible for observing these laws and regulations and see that they are observed (e.g., initial and regular review, applicability evaluation, control and monitoring mechanism, internal and/or external compliance audit, report verification, etc.).

OG4

Organization should disclose how the highest governance body is established and structured in support of the organization’s purpose, and how this purpose related to economic, environmental and social aspects are evaluated and managed.

OG5

Organization should establish sustainability risk and crisis management mechanism or means.

OG6

Organization should establish a two-way communication process between the organization and its stakeholders so as to identify areas of agreement and disagreement and resolve possible conflicts.

Core Subject 2: Human Rights (HR)

HR1

Organization should establish a programme or means to resolve grievances.

HR2

Organization should ensure that it does not discriminate against employees, partners, customers, stakeholders, members and anyone else with whom the organization has any contact or on whom it can have any impact.

HR3

Organization should ensure the fundamental principles and rights at work.

HR4

Organization should ensure every person, as a member of society, has economic, social and cultural rights necessary for his or her dignity and personal development.

HR5

Organization should establish a programme or means to face challenges and dilemmas relating to human rights and in which the risk of human rights abuse may be exacerbated.

HR6

Organization should respect all individual civil and political rights.

HR7

Organization should respect human rights and have a responsibility to exercise due diligence to identify, prevent and address actual or potential human rights impacts resulting from their activities or the activities of those with which they have relationships.

HR8

Organization should ensure avoidance of complicity.

Core Subject 3: Labour Practices (LP)

LP1

Organization should encourage lawful and proper employment that signifies human development and contribute to the improvement of standards of living through full and secure employment and decent work.

LP2

Organization should ensure decent conditions of work and provide social protection.

LP3

Organization should ensure health and safety at work.

LP4

Organization should encourage human development and training in the workplace.

LP5

Organization should encourage social dialogue.

Core Subject 4: The Environment (Env)

Env1

Organization should implement measures or means to prevent pollution and minimize waste.

Env2

Organization should promote the sustainable use of resources.

Env3

Organization should implement measures to adapt to climate change and mitigate its impacts.

Env4

Organization should be socially responsible by acting to protect the environment and restore natural habitats and the various functions and services that ecosystems provide.

Core Subject 5: Fair Operating Practices (FOP)

FOP1

Organization should develop and implement mechanisms or means to prevent corruption.

FOP2

Organization should promote social responsibility in the value chain.

FOP3

Organization should develop and implement programmes or means to protect property rights.

FOP4

Organization should prevent engaging in anti-competitive behaviour.

Core Subject 6: Consumer Issues (CI)

CI1

Organization should ensure that no unfair marketing or misleading information about products and services is delivered to consumers.

CI2

Organization should reduce and eliminate unsustainable patterns of production and consumption. Organization’s role in sustainable consumption arises from the products and services it offers, their life cycles and value chains, and the nature of the information it provides to consumers.

CI3

Organization should develop and implement systems on delivery of consumer service and support, complaints handling, and dispute resolution.

CI4

Organization should implement measures to protect consumer data and privacy.

CI5

Organization should educate consumers to make knowledgeable purchasing decisions and consume responsibly. Skills should be developed for consumers to assess products and services and for making comparisons.

CI6

Organization should ensure that its products and services will not be inherently harmful to consumers’ health and safety. 

CI7

Organization should contribute to the right of the community to satisfy basic needs.

Core Subject 7: Community Involvement and Development (CID)

CID1

Organization should proactively outreach the community. It is aimed at preventing and solving problems, fostering partnerships with local organizations and stakeholders and aspiring to be a good organizational citizen of the community.

CID2

Organization should preserve and promote the culture and promote the education compatible with respect for human rights.

CID3

Organization should create employment in the community, and develop their skills for employment promotion and securing decent and productive jobs.

CID4

Organization should create wealth and income, and promote a balanced distribution of the economic benefits among community members. It should invest their resources in initiatives and programmes aimed at improving social aspects of community life.

CID5

Organization should contribute to the promotion of public health, prevention of health threats and diseases, and mitigation of any damage to the community.

CID6

Organization should promote technology development and access.

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