Annex B: 7 core subjects

HKQAA SRR seven core subjects and subsequent practices


Core Subject 1: Organizational Governance (OG)


Organization should set its direction by making sustainability/social responsibility an integral part of its policies, strategies and operations.


Organization should establish programme or mechanism for raising awareness and building competency for sustainability/social responsibility in the company (e.g., new staff training, on-going training, seminars, etc.).


Organization should be aware of applicable social responsibility laws and regulations, inform those within the company responsible for observing these laws and regulations and see that they are observed (e.g., initial and regular review, applicability evaluation, control and monitoring mechanism, internal and/or external compliance audit, report verification, etc.).


Organization should disclose how the highest governance body is established and structured in support of the organization’s purpose, and how this purpose related to economic, environmental and social aspects are evaluated and managed.


Organization should establish sustainability risk and crisis management mechanism or means.


Organization should establish a two-way communication process between the organization and its stakeholders so as to identify areas of agreement and disagreement and resolve possible conflicts.

Core Subject 2: Human Rights (HR)


Organization should establish a programme or means to resolve grievances.


Organization should ensure that it does not discriminate against employees, partners, customers, stakeholders, members and anyone else with whom the organization has any contact or on whom it can have any impact.


Organization should ensure the fundamental principles and rights at work.


Organization should ensure every person, as a member of society, has economic, social and cultural rights necessary for his or her dignity and personal development.


Organization should establish a programme or means to face challenges and dilemmas relating to human rights and in which the risk of human rights abuse may be exacerbated.


Organization should respect all individual civil and political rights.


Organization should respect human rights and have a responsibility to exercise due diligence to identify, prevent and address actual or potential human rights impacts resulting from their activities or the activities of those with which they have relationships.


Organization should ensure avoidance of complicity.

Core Subject 3: Labour Practices (LP)


Organization should encourage lawful and proper employment that signifies human development and contribute to the improvement of standards of living through full and secure employment and decent work.


Organization should ensure decent conditions of work and provide social protection.


Organization should ensure health and safety at work.


Organization should encourage human development and training in the workplace.


Organization should encourage social dialogue.

Core Subject 4: The Environment (Env)


Organization should implement measures or means to prevent pollution and minimize waste.


Organization should promote the sustainable use of resources.


Organization should implement measures to adapt to climate change and mitigate its impacts.


Organization should be socially responsible by acting to protect the environment and restore natural habitats and the various functions and services that ecosystems provide.

Core Subject 5: Fair Operating Practices (FOP)


Organization should develop and implement mechanisms or means to prevent corruption.


Organization should promote social responsibility in the value chain.


Organization should develop and implement programmes or means to protect property rights.


Organization should prevent engaging in anti-competitive behaviour.

Core Subject 6: Consumer Issues (CI)


Organization should ensure that no unfair marketing or misleading information about products and services is delivered to consumers.


Organization should reduce and eliminate unsustainable patterns of production and consumption. Organization’s role in sustainable consumption arises from the products and services it offers, their life cycles and value chains, and the nature of the information it provides to consumers.


Organization should develop and implement systems on delivery of consumer service and support, complaints handling, and dispute resolution.


Organization should implement measures to protect consumer data and privacy.


Organization should educate consumers to make knowledgeable purchasing decisions and consume responsibly. Skills should be developed for consumers to assess products and services and for making comparisons.


Organization should ensure that its products and services will not be inherently harmful to consumers’ health and safety. 


Organization should contribute to the right of the community to satisfy basic needs.

Core Subject 7: Community Involvement and Development (CID)


Organization should proactively outreach the community. It is aimed at preventing and solving problems, fostering partnerships with local organizations and stakeholders and aspiring to be a good organizational citizen of the community.


Organization should preserve and promote the culture and promote the education compatible with respect for human rights.


Organization should create employment in the community, and develop their skills for employment promotion and securing decent and productive jobs.


Organization should create wealth and income, and promote a balanced distribution of the economic benefits among community members. It should invest their resources in initiatives and programmes aimed at improving social aspects of community life.


Organization should contribute to the promotion of public health, prevention of health threats and diseases, and mitigation of any damage to the community.


Organization should promote technology development and access.

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